![]() ![]() Install the latest BIOS update on your computerĭell Technologies recommends updating the BIOS as part of your scheduled update cycle. Under Device Properties, clear the Enable DMA checkbox.Right-click the optical drive and select Properties.In the Device Manager window, expand DVD or CD-ROM drives.To disable the DMA mode on the optical drive, follow these instructions: Under Media, select Ask me every time in each drop-down menu, and then click Save.ĭisable the DMA mode of the optical drive.Click Hardware and sound icon, and then click AutoPlay.Select every drop-down menu and choose Ask me every time next to every DVD, Blu-ray, and CD item, and then click Save.Ensure you check the Use AutoPlay for all media and devices check box. ![]() In the Run dialog box, type control then press the Enter key.Follow the steps below to set the Auto-Play settings to defaults.įor Windows 10, Windows 8.1 or Windows 8: If Auto-Play is disabled, nothing may happen when a disk is inserted. Set the Auto-Play settings in windows to defaultsĪuto-Play feature in Microsoft Windows examines newly discovered removable media and devices and, based on content such as images, music, or video files, it helps launch an appropriate application to play or display the content. If the drive is not listed, see the Dell Knowledge Base article Optical Disk Drive is not recognized in Microsoft Windows. In the Device Manager window, expand DVD/CD-ROM drives.In the Run dialog box, type devmgmt.msc then press the Enter key.Press the Windows key + R to open the Run dialog box.If not, see the Dell Knowledge Base article Optical Drive is not recognized in Windows. Verify that the optical drive is recognized in Device ManagerĮnsure that the optical drive is listed in Device Manager. Restore your computer to factory defaults.Uninstall and reinstall the Dell provided playback software (DVD or Blu-ray movie playback issues).Update or reinstall the driver for the optical drive.Install the latest BIOS update on your computer.Disable the DMA mode of the optical drive.Set the Auto-Play settings in windows to defaults. ![]() Verify that the optical drive is recognized in Device Manager.If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick the troubleshooting steps below for more instructions.See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly.See the Dell Knowledge Base article Guide to Optical Disk Drives and Optical Discs. Verify that the type of disk you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disk that was written on another computer, ensure that the disk can play back on the computer that was used to burn/record it.Try to boot from the Dell Resource DVD to verify that the issue is with the drive and not the disk itself.Try to access the contents of the disk using My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows).Most Dell computers are shipped with Dell Resource DVD:.Use a pre-recorded CD, DVD, or Blu-ray disk depending on the type of drive that is installed on your computer. Try a known-good disk before proceeding with the troubleshooting steps.The instructions below apply to the following Microsoft Windows Operating Systems, however, some instructions may slightly vary with the older version of Microsoft Windows. ![]() The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. The instructions help you resolve the problem in some instances if the drive has not failed completely. Use the troubleshooting instructions below if your CD, DVD, or Blu-ray drive is not able to read any disks or unable to recognize any disks. This issue may occur with pre-recorded disks and with recordable (R) or rewritable (RW) disks. My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) may show the CD, DVD, or Blu-ray icon but may show a blank screen or an error message when you try to access the contents of the disk. The CD, DVD, or Blu-ray drive on your computer may not be able to recognize or read any disks. ![]()
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